Privacy Policy

1. Introduction

ARK Global Partners LLC ("ARK," "we," "our," or "us") operates the SmartCall AI platform ("Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our Platform, including when you connect third-party services such as Google Calendar or Microsoft Outlook.

By using the Platform, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Information you provide directly:

• Account registration information (name, email address, company name)
• Billing and payment information processed through Stripe
• Agent configuration and knowledge base content you upload
• Compliance guidelines and business rules you define

Information collected through Platform use:

• Call recordings and transcripts generated by your deployed agents
• Caller information including phone numbers and conversation content
• Performance and analytics data from your agents
• Log data and usage patterns

Information from third-party integrations:

• Calendar data (availability and event details) from Google Calendar or Microsoft Outlook when you authorize a connection
• CRM data from connected systems such as SmartSuite, Salesforce, HubSpot, or Zoho

3. How We Use Google User Data

When you connect Google Calendar to the Platform, we request access to your calendar data solely to:

• Check your calendar availability during live phone calls
• Create calendar events when a caller books an appointment through your agent

We do not use Google user data for any purpose other than providing the calendar booking functionality you have explicitly enabled. We do not sell, rent, or share Google user data with third parties for advertising or any commercial purpose unrelated to the service. We do not allow humans at ARK to read your calendar content. Access to your Google Calendar is limited to the automated processes required to fulfill the booking functionality.

You may revoke our access to your Google Calendar at any time by disconnecting the integration from Connected Systems within your account settings, or by removing the SmartCall AI application from your Google account permissions at myaccount.google.com/permissions.

4. How We Use Microsoft User Data

When you connect Microsoft Outlook or Microsoft 365 calendar to the Platform, we request access solely to check availability and create calendar events for the booking functionality. The same restrictions described in Section 3 apply to Microsoft calendar data.

5. How We Use CRM Data

When you connect a CRM to the Platform, your agents use the connection to read permitted customer record fields during calls for identity verification and to answer account-specific questions. SmartCall AI never writes to your CRM. CRM data is accessed in real time during calls and is not stored on our servers beyond what is captured in call transcripts per your account configuration.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service providers who assist in operating the Platform, including Supabase (database), Telnyx (telephony), ElevenLabs (text-to-speech), Deepgram (speech-to-text), Resend (email), Stripe (billing), Anthropic and OpenAI (AI processing), Vercel and Railway (hosting)
• Authorized service engineers assigned to your account who assist in building and maintaining your agents
• Legal authorities when required by law or to protect our rights

7. Data Retention

Call recordings and transcripts are retained for the duration of your active account and for a reasonable period following account closure. You may request deletion of your data at any time by contacting us. Calendar OAuth tokens are stored securely and are deleted when you disconnect the integration.

8. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest. API keys and OAuth tokens are stored using secure practices. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information. You may also have the right to restrict or object to certain processing. To exercise any of these rights, contact us at the address below.

10. Children's Privacy

The Platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the date at the top of this page. Continued use of the Platform after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: